Mercedes-Benz XENTRY Diagnosis System is essential for workshops to diagnose and repair vehicles effectively. As of Q4 2022, enhanced security measures, including multi-factor authentication (MFA), have been implemented for XENTRY Flash operations and will be mandatory for all XENTRY applications from April 1, 2025. This article provides an overview of Xentry Customer Support resources and highlights the importance of MFA for data protection.
Understanding XENTRY Diagnosis Kit 4 and its Components
XENTRY Diagnosis Kit 4 is the most efficient diagnostic tool for Mercedes-Benz vehicles, regardless of the model. This kit includes:
- XENTRY Diagnosis Pad 2: A powerful diagnostics computer with pre-installed software and operating tools.
- XENTRY Diagnosis VCI (multiplexer): Acts as the interface between the vehicle and the diagnostic computer.
- OBD and USB Cables: For connecting the components.
The Kit 4 offers comprehensive functionalities:
- Basic Diagnostics: Quick test, actuation, displaying actual and target values, guided troubleshooting.
- Advanced Features: Control module commissioning (XENTRY Flash), access to resources like XENTRY Tips and WIS/ASRA.
Enhanced Performance and Usability of XENTRY Diagnosis Pad 2
XENTRY Diagnosis Pad 2 boasts significant improvements:
- Faster Processing: Equipped with an Intel® CoreTM i5 processor, 16GB DDR4 RAM, and a 1TB SSD.
- Enhanced Connectivity: Utilizes a permanently installed WLAN card for stable connection to the XENTRY Diagnosis VCI. Two configurable front buttons and multiple USB ports enhance usability.
- Extended Battery Life: Offers up to 8 hours of battery operation. Passively cooled for silent operation.
Multi-Factor Authentication: Strengthening Security for XENTRY Applications
To bolster security against unauthorized access, MFA is crucial for all XENTRY applications. This requires:
- Username and Password: Your standard login credentials.
- Authentication App or Security Key: Utilizing either a smartphone authentication app, a Windows desktop app, or a FIDO2-compliant USB security key provides an extra layer of security.
Accessing XENTRY Customer Support
Mercedes-Benz provides dedicated customer support for XENTRY users. Comprehensive resources are available:
- FAQs: Addressing common queries and troubleshooting issues.
- Ticket System: Allows users to submit support requests for personalized assistance.
- MFA Guide: Offers detailed information on setting up and using MFA, accessible at MFA Guide.
Ensuring Business Continuity with Worldwide Availability
Mercedes-Benz has implemented a global availability program to minimize downtime. This ensures rapid replacement of faulty XENTRY Diagnosis Systems, particularly for rental kits, guaranteeing continued operation for workshops.
Conclusion: XENTRY Customer Support and the Future of Diagnostics
XENTRY customer support resources, coupled with the enhanced security of MFA, ensure a seamless and protected diagnostic experience. By embracing these advancements, workshops can maintain efficient operations and protect sensitive data. Contact [email protected] for purchase inquiries. For immediate assistance with XENTRY system issues, utilize the available FAQs or submit a support ticket through the dedicated portal.
